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Instructions for Sending Samples

How do I send the samples?

Prepare your sample/s - Tips on Sample Preparation. Place each sample into a labeled vial. Freeze the sample right after collection if possible. You may even use a quick-freeze procedure. Please include a printed copy of the sample service form (see section below) with your shipment. Also, please indicate on the shipping label the quote number or what type of service it is (C-Series, Quantibody, ELISA, etc.). Samples must be free of infections, such as HIV, Hepatitis B, or other communicable viruses, etc.

US Customers: Please include PO or credit card information for payment with your shipment.

International Customers: Please contact your local distributor for pricing and payment information.

Please inform us by email when you ship your samples (service@raybiotech.com). Please include the tracking number and a attach an electronic copy of your completed sample service form. Remember to include a printed copy of the sample service form with your shipment.

Important Notes:

  • Ship your samples overnight on Mondays through Wednesdays only. Samples should be frozen and on dry ice.
  • If the sample form is not included in the shipment, the service cannot begin, and a sample storage fee may apply.
  • Any leftover sample remaining after the service is complete will be stored at -80˚C, and then destroyed after 90 days. Please contact us at service@raybiotech.com prior to 90 days post-service completion if you wish to have your remaining samples returned to you.

Shipping Address

RayBiotech, Inc.
Attn: Service Dept. QTE#: _______
3607 Parkway Lane, Suite 200
Peachtree Corners, GA 30092

To avoid service delays and sample storage fees, please ensure that a printed copy of the completed Sample Service Form is included with your shipment (see forms linked below).

Sample Service Forms

  • Array and ELISA
  • Auto-Western
  • Simoa
  • Flow Cytometry Services

How much sample volume is needed?

Note: It is preferable to send double the volumes listed below, just in case we need to repeat the experiment.

ELISA

100 µl minimum per replicate per analyte (e.g., triplicate runs would require 300 µl of sample, and triplicates for 2 analytes would require 600 µl of sample).

SIMOA

  • Human serum or plasma: 150 µl
  • Human cerebrospinal fluid (CSF): 10 µl
  • Mouse serum or plasma: 120 µl
  • Mouse CSF: 8 µl
  • p-Tau217 requires a slightly larger sample volume. Contact tech support for more details.

NexaTag™

20 µl per sample per analyte

Label-Based Antibody Arrays (L-Series) – membrane format

  • Serum or Plasma – minimum volume is 40 µl per sample
  • Cell Culture Supernatant – minimum volume is 5 mL per sample
  • Cell or Tissue Lysates - minimum volume is 500 µl (at ~2 mg/ml) per sample

Label-Based Antibody Arrays (L-Series) – glass slide format

  • Serum or Plasma – minimum volume is 40 µl per sample
  • Cell Culture Supernatant – minimum volume is 500 µL per sample
  • Cell or Tissue Lysates - minimum volume is 200-500 µl (at ~2 mg/ml) per sample

Note: If using cell culture supernatant samples, serum-free or low-serum containing media such as 0.2% FBS/FCS is preferred. For serum-containing media samples, sending an uncultured media blank sample is strongly recommended.

Sandwich-Based Membrane Antibody Arrays (C-Series)

  • Serum/Plasma/Cell Culture Supernatant/Other Body Fluids – minimum volume is 1 mL per sample.
  • Cell or Tissue Lysates – minimum volume is 200 µl (at 1-5 mg/ml) per sample.

Note: For the C2000 Arrays, send 2 times these amounts. For the C4000 Array, send 3 times these amounts.

Sandwich-Based Glass Slide Antibody Arrays (G-Series and Quantibody Arrays)

  • Serum/Plasma/Cell Culture Supernatant/Other Body Fluids – minimum volume is 100 µL per sample per array.
  • Cell or Tissue Lysates – minimum volume is 20 µl (at 1-5 mg/ml) per sample per array

Note: For G-1000/Q-1000 Arrays, send 2 times these amounts. For the G-2000/Q-2000 Arrays, send 3 times these amounts. For the Q-3000 Array, send 4 times these amounts. For the G-4000/Q-4000 Arrays, send 5 times these amounts. For the Q-5000 Array, send 6 times these amounts. For the Q-6000 Array, send 7 times these amounts. For the Q7000 Array, send 8 times these amounts. For the Q8000 Array, send 9 times these amounts.

Flow Cytometry Services

The minimum number of cells required for flow cytometry service depends on the starting cell type and the cell type being detected. Below are minimum cell number requirements per sample for some of the most commonly detected cell types. Please note it is better to have double the amount of minimum cell numbers listed below if possible.

  • PBMCs or RBC-lysed whole blood cells
    • T and B cells: 1 million cells
    • NK cells: 2 million cells
    • Dendritic cells: 2 million cells
    • Monocytes: 1 million cells
    • ILCs: 2.5 million cells
    • MDSCs: 2 million cells
  • RBC-lysed whole blood cells
    • Granulocytes (Neutrophils, Basophils and Eosinophils): 2 million cells
  • Cord blood cells
    • Lymphocytes: 1 million cells
    • MSCs: 2.5 million cells

RayBiotech Services

ServiceSerum, Plasma, Lysates, & Cell Culture Media Volume Needed
Kiloplex - 1000 Human Biomarker Testing Service
1.5 ml per sample*
640 Human Biomarker Testing Service
1 ml per sample*
440 Human Biomarker Testing Service
700 µl per sample*
200 Human Biomarker Testing Service
250 µl per sample*
640 Mouse Biomarker Testing Service
Inquire
440 Mouse Biomarker Testing Service
Inquire
200 Mouse Biomarker Testing Service
250 µl per sample*
67 Rat Biomarker Testing Service
100 µl per sample*
50 Porcine Biomarker Testing Service
100 µl per sample*
30 Bovine Biomarker Testing Service
100 µl per sample*

Note: The volumes listed are before dilution. The RayBiotech service department will run at least a 2 fold dilution on these sample types unless otherwise requested by the customer.

ServiceSerum, Plasma, Lysates, & Cell Culture Media Volume Needed
Kiloplex - 1000 Human Biomarker Testing Service
1.5 ml per sample*
640 Human Biomarker Testing Service
1 ml per sample*
440 Human Biomarker Testing Service
700 µl per sample*
200 Human Biomarker Testing Service
250 µl per sample*
640 Mouse Biomarker Testing Service
Inquire
440 Mouse Biomarker Testing Service
Inquire
200 Mouse Biomarker Testing Service
250 µl per sample*
67 Rat Biomarker Testing Service
100 µl per sample*
50 Porcine Biomarker Testing Service
100 µl per sample*
30 Bovine Biomarker Testing Service
100 µl per sample*

Note: The volumes listed are before dilution. The RayBiotech service department will run at least a 2 fold dilution on these sample types unless otherwise requested by the customer.

ServiceSerum, Plasma, Lysates, & Cell Culture Media Volume Needed
2000 Human Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
1000 Human Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
507 Human Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
500 Human Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
493 Human Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
1308 Mouse Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
500 Mouse Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
308 Mouse Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
90 Rat Biomarker Testing Service (Label-Based Platform)
20 µl per sample*
Kiloplex - 1000 Human Biomarker Testing Service (Sandwich-Based Platform)
1.5 ml per sample*
640 Human Biomarker Testing Service (Sandwich-Based Platform)
1 ml per sample*
440 Human Biomarker Testing Service (Sandwich-Based Platform)
700 µl per sample*
200 Human Biomarker Testing Service (Sandwich-Based Platform)
250 µl per sample*
640 Mouse Biomarker Testing Service (Sandwich-Based Platform)
Inquire
400 Mouse Biomarker Testing Service (Sandwich-Based Platform)
Inquire
200 Mouse Biomarker Testing Service (Sandwich-Based Platform)
Inquire
67 Rat Biomarker Testing Service (Sandwich-Based Platform)
100 µl per sample*
50 Porcine Biomarker Testing Service (Sandwich-Based Platform)
100 µl per sample*
30 Bovine Biomarker Testing Service (Sandwich-Based Platform)
100 µl per sample*

Note: The volumes listed are before dilution. The RayBiotech service department will run at least a 2 fold dilution on these sample types unless otherwise requested by the customer.

Membrane-based – minimum amount of 1000 µg of total protein per sample.

Glass Slide-based – minimum amount of 100 µg of total protein per sample.

Note: These arrays are designed for use only with cell or tissue lysates. 100 µl minimum per replicate per target protein (eg, triplicate results for one target would require 300 µl per sample, and triplicate results for 2 target proteins would require 600 µl per sample)

ServiceSerum/Plasma Volume NeededCell Culture Media Volume NeededCell Lysates Volume Needed
Glycome 493 & 507 Testing Services
20 µl per sample
400 µl per sample
400 µl (at 1-2mg/ml) per sample
Glycome 1000
20 µl per sample
800 µl per sample
800 µl (at 1-2mg/ml) per sample
Lectin 40 Testing Service
20 µl per sample
100 µl per sample
100 µl (at 1-2mg/ml) per sample
Lectin 70 Testing Service
20 µl per sample
100 µl per sample
100 µl (at 1-2mg/ml) per sample
Lectin 95 Testing Service
20 µl per sample
100 µl per sample
100 µl (at 1-2mg/ml) per sample

Human Allergen Array G1: Serum/Plasma/Cell Lysate/Cell Culture Media - 100 µL per sample

Mouse/Human Protein Array G2: Serum/Plasma/Cell Lysate/Cell Culture Media - 400 µL per sample

100 µl minimum final sample volume per target protein is required. Please note that Simoa testing samples are run in duplicate unless an alternate number of replicates is requested.

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